What is Patient Complaint / Grievance Process at World Laparoscopy Hospital?
It is the policy of World Laparoscopy Hospital to provide a systematic approach to resolving conflicts that may arise concerning the care of a patient. Patients and/or designated representatives have the right to communicate complaints regarding the care received, to have those complaints investigated and when possible, resolved. Patient complaints in no way will affect future access to health care. Any patient and/or designated representative who presents a conflict in the care the patient is receiving shall be encouraged to address that issue with the direct patient care provider, the department manager or designee, an administrative representative, or the Patient Service Excellence Department of World Laparoscopy Hospital.