The video does not start although the plugin is correctly installed.

You receive massage a "connection to the server failed," "could not connect to the server," or some other similar message.

Chances are we are experiencing heavy Web traffic, which is tying up our streaming server. Try to watch the video again later, and it should be fine.

If you have not already seen the video, but the plug-in is installed, check your firewall. Most of the videos are in WMV  format and Windows XP is recommended.

If your computer is part of a private network, you probably have a firewall for security reasons. In case of doubt, check with your systems and network administrator and/or your Internet service provider, and refer to the next question.
If this is not the case, please contact us directly at email:  and provide the following information:

• error message on the video page (requested file not found, network congestion, etc.)

• computer type (PC, Mac, etc.) and operating system (Windows 2000, Mac OS 9.1, etc.)

• Internet browser type and version (Internet Explorer 5.0, Netscape Communicator 4.5, etc.)

• Windows media player version (It should be 9 or above.)

• Internet Service Provider (ISP) you're using

• type of Internet connection (modem 56K, ISDN 128Kbps, xDSL, cable, etc.)

• IP address (if known)

A great deal of companies have put up firewalls to protect their networks.  These firewalls sometimes block content and prevent it from being viewed by users behind a corporate firewall.  If you connect to the Internet either from work or by dialing up from home to a number provided by your company you may be affected by a firewall.